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HCA 375 Entire CourseFor more course tutorials visit www.newtonhelp.comYou can check the details of All quizzes under individual Products HCA 375 Week 1 DQ 1 CQI…
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HCA 375 Entire CourseFor more course tutorials visit www.newtonhelp.comYou can check the details of All quizzes under individual Products HCA 375 Week 1 DQ 1 CQI Process HCA 375 Week 1 DQ 2 Promoting CQI Efforts HCA 375 Week 1 Quiz (2 Set) HCA 375 Week 2 DQ 1 Comparative Performance HCA 375 Week 2 DQ 2 Managed Care HCA 375 Week 2 Assignment Customer Satisfaction Improvement Plan (2 Papers) HCA 375 Week 2 Quiz (2 Set) HCA 375 Week 3 DQ 1 CQI Models HCA 375 Week 3 DQ 2 Mandates and Cost HCA 375 Week 3 Quiz (2 Set)HCA 375 Week 4 DQ 1 CQI Methodologies HCA 375 Week 4 DQ 2 Joint Commission Standards and Processes HCA 375 Week 4 Assignment Adverse Event Reporting (2 Papers) HCA 375 Week 4 Quiz (2 Set) HCA 375 Week 5 DQ 1 Communication and Teamwork HCA 375 Week 5 Exam (100 Questions) -------------------------------------------------------------------------------------HCA 375 Final Exam (100 Question)For more course tutorials visit www.newtonhelp.com100-question multiple-choice exam HCA 375 Final Exam (100 Question) 1. Federal regulations require that states who contract with Medicaid managed care organizations (MCO) or Prepaid Inpatient Health Plans (PIHP) do which of the following?Question 2. The organization that is best known for evaluating hospitals and physicians based on clinical outcomes and patient surveys is Question 3. The Network for Regional Health Improvement (NRHI) created a network of regional health improvement collaborative made up of four groups. What are the four groups? Question 4.Quality improvement is the responsibility ofQuestion 5. The two Institute of Medicine reports that increased awareness on the health care industry quality related issues are Question 6. The organization that assists poverty stricken countries to find solutions to their health and development problems is Question 7. If an organization is analyzing information to determine the success or failure of different interventions, then the organization is likely in which phase of the PDSA cycle? Question 8. Health care organizations began working more intensely on quality improvement projects due to issues with the health care system. What spurred health care organizations to change? Question 9. What year was the Network for Regional Health Improvement (NRHI) formed? Question 10. Organizations interested in global quality improvement include all of the following EXCEPT Question 11. mostly likely see?During the pre-industrial era, what would weQuestion 12. Significant improvements occurred during the post-industrial behavior. Which of the following is considered the most significant? Question 13. Which is an example of what occurred during the pre-industrial era of health care? Question 14. CAHPS assesses consumers’ experience with health care. Which organization developed CAHPS? Question 15. National Committee for Quality Assurance monitors the quality of care delivered by Question 16.Hospital spending increased in the 1960S due toQuestion 17. The reimbursement method under Accountable Care Organizations is based on the premise that providers Question 18. The agency that is responsible for the nation’s health by educating citizens to prevent and control health threats is called Question 19.An integrated delivery systemQuestion 20. Which receives the largest share of monies in health care spending? Question 21. was toThe Kefauver-Harris Drug Amendment’s purposeQuestion 22. EXCEPTNCQA’s consist of the following categoriesQuestion 23. Organization?Which of the following is an AccreditationQuestion 24.Rules and Regulations areQuestion 25. The U.S. Department of Health and Human Services monitors quality on all EXCEPT Question 26. everyThe Joint Commission accreditation process isQuestion 27. The largest accrediting agency of health care organizations in the United States is Question 28. This act limited the use of pre-existing medical conditions to prevent an employee from obtaining health insurance coverage and mandated health care providers to protect electronic personal health information. What is it called? Question 29. toNational Quality Improvement Goals are specificQuestion 30.Operational decisions and guidelinesQuestion 31.An example of a new quality measure isQuestion 32. Some of the advantages of using existing internal data resources over new data to be collected are all EXCEPT Question 33.The law of large numbers is referring to what?Question 34. health care is calledThe principal model for assessing the quality ofQuestion 35.Socioeconomic data includes all EXCEPTQuestion 36. the trivial many” coined the phrase “the vital few andQuestion 37. schemes?Which statement is true about probability-basedQuestion 38. the future is calledThe approach of following a patient’s health intoQuestion 39. The act of measuring a process, which results in improvement because it is being measured, is known as the Question 40. Data is essential in measuring quality. Data is all of the following EXCEPT Question 41. Evaluating the metrics to be used in QI against the clinical quality guidelines, should be done in which phase of the QI process?Question 42. is the most frequently used data because of its ability to generate actionable information for quality improvement purposes. Question 43. The reasons to collect new data instead of existing data includes all EXCEPTQuestion 44. Which of the following methods for collecting new data is more resource intensive? Question 45. NCQA’s HEDIS consists of several measures that include all EXCEPTQuestion 46. Donabedian’s model of care is categorized into 3 groups. What are the three groups? Question 47. is the process of determining how an organization’s outcomes compare with a regional or national standard. Question 48. An example of a Structure metric is all EXCEPT Question 49.PDCA was changed to PDSA by Deming toQuestion 50.Operational considerations should be able toQuestion 51. Which is an example of a Six Sigma member who completed training at the black belt level? Question 52. what industry?The idea of quality improvement originated inQuestion 53.An example of a customer-oriented metrics isQuestion 54.Customer-oriented metrics can be referred toQuestion 55. Healthcare leadership needs to create a culture that is receptive to change. Which of the following is the best example of an organization that looks at problems as opportunities for improvement? Question 56. All of the following would be an example that would align with the major goal of the United States health care system EXCEPT Question 57. The Lean Theory was derived from what wellknown company and adapted to health care?Question 58. In what decade did the health care industry start to adopt quality improvement methodologies? Question 59. defined asGemba is a Lean Theory term, which can beQuestion 60. The five S’s of Lean (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) describe the importance of a neat, clean, organized, and clutter free work environment. Which would be an example of clean off your desk at the end of the day? Question 61.Which is an example of a parallel-meso structure?Question 62. methodologyThe acronym DMAIC is related to which CQIQuestion 63. care areTwo popular methodologies to improve healthQuestion 64.An example of Lean’s poka-yoke is all EXCEPTQuestion 65. jikoda?What is meant by the Lean Theory termQuestion 66.Kaizen is referred to asQuestion 67. Which is a true statement about any quality improvement process? Question 68. One of the purposes that a hospital may want to consider the financial metric in a CQI process is Question 69. Sigma?What is meant by the empirical rule used in SixQuestion 70.What is meant by parallel-meso structures?Question 71. One of the first organizations established to monitor quality assurance was Question 72. The best example of the six aims created by the Institute of Medicine’s timely care is Question 73.The premise of Patient-centered care isQuestion 74.The most comprehensive revision of Medicare isQuestion 75. An example of the six aims created by the Institute of Medicine’s efficient care is Question 76. Which expanded health insurance coverage to a large number of uninsured in the United States? Question 77.HEDIS stands forQuestion 78. An example of the six aims created by the Institute of Medicine’s safe care is Question 79.Which is an example of Process?Question 80. An example of Donabedian’s “the ability to obtain the greatest health improvement at the lowest cost” would be all EXCEPTQuestion 81. In order to effect change for a quality improvement project, and are critical to its success.Question 82. The quality improvement team must consider many elements prior to starting a quality improvement project. Which of the following should be considered first before starting a quality improvement project? Question 83. honeymoon phase?Which stage of a team is considered theQuestion 84. Which of the following is a true statement about the CQI strategy, PDSA? Question 85. All of the following are examples of a quality improvement interdisciplinary team EXCEPT Question 86. Ethical issues need to be considered as well in any quality improvement project. All of the following are considered ethical issues EXCEPT Question 87.The stages of teamwork are all EXCEPTQuestion 88. Which of the following is an example of a cost effective quality improvement initiative for a hospital? Question 89. What is required, according to Maslow (2010), in order for a person to move to higher-level needs? Question 90. Quality improvement is usually accomplished by using a Continuous Quality Improvement (CQI) model. There are steps in each. Which of the following falls under ‘identify alternatives’ in the 10-step process?Question 91. Which of the following is an example of a sociological impact when considering a quality improvement initiative for a hospital?Question 92.Patient-centered care can be defined asQuestion 93. Cost of quality improvement projects must be considered based on what two elements? Question 94. centered care?What is considered the foundation of patient-Question 95. Which of the following is a true statement about the Continuous Quality Improvement?Question 96. Which stage of a team would you typically see control issues occur?Question 97. Which of the following would NOT be an example of Continuous Quality Improvement project?Question 98. Which of the following interdisciplinary teams would be best suited to work on a quality improvement initiative related to patients who are admitted for broken bones due to falls, and subsequent follow-up treatment plan in order to reduce future admissions for the same diagnosis?Question 99. In the post-stage of a quality improvement project, evaluating the effect is important becauseQuestion 100. Important factors to consider in communicating effectively with a patient should include all EXCEPT-------------------------------------------------------------------------------------HCA 375 Week 1 DQ 1 CQI ProcessFor more course tutorials visit www.newtonhelp.comCQI Process. Review the illustration of the Plan-Do-Study-Act (PDSA) model on the Institute for Health Care Improvement website. Identify an issue at your work, home, or community that could use improvement. After reviewing the information about the Plan-Do-Study-Act (PDSA) model, list your answers to the top three questions and list the personnel to include on a team that would develop the action plan for improvement. · What are we trying to accomplish? · How will we know that a change is an improvement? · What changes can we make that will result in improvement? -------------------------------------------------------------------------------------HCA 375 Week 1 DQ 2 Promoting CQI EffortsFor more course tutorials visitwww.newtonhelp.comPromoting CQI Efforts. The Institute of Medicine (IOM) developed six specific aims to ensure the delivery and improvement of health care. Choose two from the six aims: Safe, effective, patient- centered, timely, efficient and equitable (Institute of Medicine, 2001). Of the two aims you chose, discuss the effects on the delivery of quality care. Give an example of how a hospital or physician practice can meet these aims. -------------------------------------------------------------------------------------HCA 375 Week 1 Quiz (2 Set)For more course tutorials visit www.newtonhelp.comHCA 375 Week 1 Quiz (2 Set)Grade Details - All Questions Question 1. Which expanded health insurance coverage to a large number of uninsured in the United States?Question 2. If an organization is analyzing information to determine the success or failure of different interventions, then the organization is likely in which phase of the PDSA cycle? Question 3. Quality improvement did not begin in the health care industry. It came to the forefront as a way to Question 4.Quality improvement is the responsibility ofQuestion 5. A third-party organization contracted by Medicare to review care received by Medicare beneficiaries and to investigate complaints is called Question 6. Dr. William Edwards Deming is considered the father of quality improvement. Which CQI model did he create?Question 7. National Institute for Health and Care Excellence (NICE) wrote guidelines called “red-flag,â€? which were prompted by what event(s)? Question 8. The most common quality improvement methodologies are all EXCEPT Question 9.HEDIS stands forQuestion 10. Which is not one of the three-measure framework of assessing quality care? Question 11. createdThe Department of Health and Human ServicesQuestion 12.An example of quantitative methods isQuestion 13.One category HEDIS measures isQuestion 14. One of the first organizations established to monitor quality assurance wasQuestion 15.The Joint Commission isGrade Details - All Questions Question 1.The National Committee of Quality Assurance isQuestion 2. The premise of the IOM report To Err Is Human: Building a Safer Health System is Question 3.The Leapfrog GroupQuestion 4. Consumers can find information on a physician’s delivery of care through health plans. These reports are called Question 5.One category HEDIS measures isQuestion 6. createdThe Department of Health and Human ServicesQuestion 7.Healthgrades.com and Vitals.com areQuestion 8. The organization that assists poverty stricken countries to find solutions to their health and development problems isQuestion 9. Which industry was the first to implement Continuous Quality Improvement? Question 10. Which is not one of the three-measure framework of assessing quality care? Question 11. The six aims of quality care created by the Institute of Medicine are safe, effective, patient-centered, timely, efficient, and equitable, which are similar to what? Question 12. The most common quality improvement methodologies are all EXCEPTQuestion 13.Which is an example of Process?Question 14. An example of the six aims created by the Institute of Medicine’s efficient care is Question 15.The characteristics of quality are all EXCEPT-------------------------------------------------------------------------------------HCA 375 Week 2 Assignment Customer Satisfaction Improvement Plan (2 Papers)For more course tutorials visit www.newtonhelp.comThis Tutorial contains 2 Papers Paper 1: Emergency Department Paper 2: Car RepairsCustomer Satisfaction Improvement Plan. Most people have experienced frustration when talking with customer service at least once. Often, organizations provide satisfaction surveys to customers in order to evaluate their experience. In the health care field, accrediting agencies require providers to measure patient satisfaction through surveys. You will be using the Customer Satisfaction Improvement Plan templatedocument to enter all of your information. Note: If you have responded substantively to each of the content items within the template of the assignment, the template document should be between three and four pages. 1. Choose one of the customer experience scenario options below: · Customer contacted a Health Plan Customer Service department but could not understand the representative. · Customer scheduled an appointment with a primary care physician for an acute illness and there were no appointments available. · Customer had an appointment for lab testing or a diagnostic test (MRI, CT scan, etc.) and the facility environment was disorderly and unclean. · Customer visited the Emergency Department (ED), also known as Emergency Room, but the wait time was extensive (over three hours). · Customer’s car repairs estimate was $200.00, however, the actual bill was $900.00 when repairs were completed. · Customer contacted a cable company to have an installation of internet and cable for their home. Installer arrived and did not know how to do internet installations.2. Respond to the questions listed in the Customer Satisfaction Improvement Plan template document. Once you have responded to all of the questions in the template, your document should be between three and four pages. 3. Describe the patient satisfaction scenario chosen. Include enough detail on what occurred to ensure the reader has a full understanding of what occurred. 4. Describe a minimum of three data elements you would gather to fully assess the situation and assist you with improving the customer satisfaction scenario you chose. 5. Outline the CQI methods you would utilize to develop your improvement plan. Then, explain your plan for improvement. Provide a statement from a scholarly source that supports your plan. 6. Identify three stakeholders on your team and discuss how the communication method differs for each (e.g., physician, administration/management, and health care staff). Include information on the barriers that may be encountered in communicating effectively within the team and when implementing the plan. 7. Analyze how cost and quality are linked based on your chosen scenario. Include information on the potential impact to the organization if the issue is not resolved. Describe how you will be evaluating the success or failure of the plan. Discuss the process. Provide a minimum of one statement from a scholarly source that supports your evaluation plan. -------------------------------------------------------------------------------------HCA 375 Week 2 DQ 1 Comparative PerformanceFor more course tutorials visitwww.newtonhelp.comComparative Performance. Visit the Quality Check page of The Joint Commission website, enter the name and state of a health care organization within 100 miles of your home, and select search. Take the following steps to find two health care organizations: · Under the column organization name or number, type the healthcare organization name and state (e.g., Hospital – Hurley Medical Center, Michigan). · Once the chosen organization appears, click the View Accreditation Quality Report link. Once the summary of the report appears, click on the Accreditation National Safety goals link in the left navigation bar. You will be able to view the patient safety goals that were measured for the organization as it is compared to the national average. You will be able to view information that is more specific by clicking the See Detail link for each patient safety goal measured. Identify two health care organizations that show a need for improvement in one specific area. After reviewing your findings, state the National Safety Goals and National Quality Improvement Goals where the facilities needed to improve. Compare and contrast the differences between the two facilities. In addition, list two recommendations that you feel would improve that particular area. Note that you may find a hospital that has achieved a high score. However, there is always room for improvement. ----------------------------------------------------
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