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THE MEMBERSHIP MAGAZINE OF THE BRITISH AGRICULTURAL AND GARDEN MACHINERY ASSOCIATION ISSUE 17 | JULY-AUGUST 2019The importance of aftersales service The views of…
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THE MEMBERSHIP MAGAZINE OF THE BRITISH AGRICULTURAL AND GARDEN MACHINERY ASSOCIATION ISSUE 17 | JULY-AUGUST 2019The importance of aftersales service The views of B&B Tractors’ James Bowring and Andrew Walker INDUSTRY NEWS | SHOW PREVIEWS | NEW PRODUCTSar tr y sSe forv“The legal service has been one of the most useful benefits. Having professional advice on hand to answer any and all questions is invaluable.”s i r o n g In d u e ver 100 yEmma Leah RVW Pugh Ltd BAGMA membersServices built around your business BAGMA members have access to benefits that are typically only available to bigger businesses. So, whether you are new to the land-based industry sector or your business heritage spans decades of experience, our unique services will benefit you.£1300 average saving on Tax, VAT & HMRC advice*30%cheaper tariffs than standard business banking*£516average saving on card processing*Interested in joining BAGMA? Visit bagma.com for more information or call 0800 028 0245bagma.com/services to view all of BAGMA’s specialist services*T&Cs available at bira.co.uk/terms-and-conditionsIN THIS ISSUELooking back at my 4 years as PresidentISSUE 17 JULY–AUGUST 2019Outgoing president Brian Sangster reflects on his time in office COMMENTBRIAN SANGSTER PRESIDENT BAGMACover: Andrej AleskoAS I PUT pen to paper, I am the BAGMA President, but by the time you read this column, Peter Arrand will have stepped up from Vice President and taken over the presidency. The presidential handover took place at a reception on the first day of this year’s Royal Highland Show in Edinburgh. It’s a very prestigious event and a fitting place to hold this ceremony as our chain of office is now more than 100 years old and is engraved with the names of every President since 1917. I’ve served two two-year terms and seriously don’t know where the last four years have gone. I suppose that’s what got me thinking about what actually went on during that time and what involvement I’ve had in shaping BAGMA. One of the most notable and important events during my term was our centenary celebrations back in 2017. We held a number of receptions that year including one with CLIMMAR at Agritechnica, but I fondly remember the Centenary Address at the East Region BAGMA Charity Dinner in Norfolk and discovering I was sitting at the same table as Reg Randell, the grandson of one of BAGMA’s founder members. Our biggest challenge was probably our move from the nice old building in Middleton Cheney, just outside Banbury, into Bira’s refurbished complex in Edgbaston, Birmingham. While all moves create their own problems, moving closer to all our services and ‘under one roof’ has withThe membership magazine of the British Agricultural & Garden Machinery Association Published 6 times a year by Bira Publishing Editor Chris Boiling 07713 192344 chris.boiling@Bira.co.uk Design Alan Bingle 07949 024737 alan@forty6design.com Multimedia sales executive Simone Adams 0121 446 6688 simone.adams@Bira.co.uk All advertising and media enquiries please email: editorial@bagma.comBAGMA BULLETIN JULY– AUGUST 2019out doubt eliminated a lot of duplication and created a much smoother and more harmonised operation. Bira, like many companies, has gone through a process of restructure, rationalisation and rebranding. That was very challenging for us, but it was equally important that while this was going on that we retained our name and position as a specialist division of Bira. BAGMA is a well-established, recognised and respected name, and is the only trade association for dealers in our industry. Throughout the process, we also retained our own website domain name, www.bagma.com, which still gives us links to Bira and to all our joint services. BAGMA Bulletin is also now the only magazine published beside Bira’s own magazine and is an important link with our members and potential members. Having seen many of the regional groups struggling to attract members to local meetings, we consequently found many of the groups either merging or disbanding. In reacting to the problem, we created a Connect Group, chaired by Peter Arrand, where we took our specialists to different areas in the country. Finally, as I sign off, I would like to thank you all for having taken the time to read my President’s Pens. I’ve been welcomed wherever I’ve gone and met some great and interesting people. So many people have been helpful but my sincere thanks go to the Council members, as well as Keith Christian, Alasdair Straker and Peter Arrand who have been of immense assistance and made my position of BAGMA President an honour and a pleasure. I would finally like to wish Peter every success.BAGMA, 225 Bristol Road, Edgbaston, Birmingham B5 7UB 01295 713344 www.bagma.com BAGMA president Brian Sangster BAGMA director Keith Christian BAGMA business development manager Richard Jenkins 07432 290605 Every effort is made to ensure the accuracy of the material published in BAGMA Bulletin. Bira Publishing Limited can accept no responsibility for claims made by manufacturers, advertisers or contributors. Views expressed by advertisers or contributors are not necessarily those of the publisher or of Bira. Advertisers in BAGMA Bulletin are not agents of Bira or any of their associated businesses, including Bira bank and Bira direct. Also, Bira and its associated businesses never act as agents for any advertisers. Printed in the UK by Stephens & George.2NEWS BAGMA man takes over Bira presidency; BAGMA also gets a new president5EXPERT VIEWS Skin cancer is a growing problem for outdoor workers; the latest on apprenticeships8COVER STORY B&B Tractors' James Bowring and Andrew Walker talk to BAGMA Bulletin13NEW PRODUCTS A round-up of some of the key new products we've spotted16OUT & ABOUT BAGMA has been at the Royal Highland and Cornwall shows, and held its annual golf dayBira, 225 Bristol Road, Edgbaston, Birmingham B5 7UB Tel 0121 446 6688 Fax 0121 446 5215 www.Bira.co.uk Bira president 2019-20 Howard Pullen CEO Andrew Goodacre Finance director Beverley Long Commercial director Jeff Moody Marketing director John Halliday Regional sales managers Joanne Arthur 07572 790337 Lorna Lewis 07814 767925 Gary Mitchell 07814767910 Janine Redford 07870 9708561BAGMA NEWSBULLETIN BOARDReady for a ride: Harold Redman and BAGMA's Keith Christian with Victor AdamsTRACTOR TOPS 100MPHMotorcycle racer and TV presenter Guy Martin has driven a tractor at 103.6mph at an airfield in Yorkshire. The record attempt was filmed for a Channel 4 programme that will be broadcast later this year. The tractor was a JCB Fastrac 8000. “She felt rock steady on the runway, job’s a peach,” Martin said.FASTEST LAWNMOWERA Honda lawnmower, fitted with a 200hp superbike engine, reached 100mph in 6 seconds and went on to hit a top speed of 110.5mph. British stunt driver Jessica Hawkins set the world record at a German racetrack. The company’s top-rated standard lawnmowers usually top out at 4mph.TRACTOR FUELLED BY FERTILISERAn experimental John Deere 6400 tractor that runs on diesel fuel and anhydrous ammonia has been tested at the University of Minnesota Morris research field in the USA. This particular model runs on a blend of 70% diesel and 30% ammonia, but Will Northrop, director of the U of M’s Thomas E Murphy Engine Laboratory in Minneapolis, thinks it should be possible to replace at least half of the diesel fuel. The ammonia was made with wind power.NEW MASCHIO MANOPICO has appointed Alex Smith (pictured) as Maschio service manager and UK technical support to cover OPICO, HE-VA, SKY, Strautmann and Maschio brands in East Anglia, Hertfordshire and Bedfordshire.NEW DEPOTRW Crawford has expanded from Essex and Kent to Sussex and Hampshire with a new depot in Billingshurst, West Sussex. Franchises on offer at the new depot include Fendt, Valtra, Amazone, Spearhead, Väderstad, HM Trailers, and Isuzu pick-up trucks.2Victor retires at distributor meeting BRIGGS AND STRATTON put on a party at its distributor meeting to mark the retirement of Victor Adams, managing director of the Products Group EMEA. Victor gave an emotional speech, thanking all the guests for their support, friendship and business over the years. He went on to explain his passion for the business and his drive for success for all concerned. He said he wanted to devote more time to his animal charities and young family. Harold Redman, president of Briggs and Stratton’s Turf and Consumer Group, thanked Victor for his dedication to the Briggs Group and remarked on his unique style that brought people together. Victor was presented with a very generous cheque for his animal charities from the group. As a farewell present to his customers, Victor organised helicopter rides from the group’s demo fields.Victor has been a driving force within the UK for many years, originally with the SABO product line, then with Simplicity and Snapper and latterly with Briggs and Stratton following their acquisition of the Simplicity Group. Victor has worked with Claymore Grass Machinery, now FGM Claymore, the IPU group and more recently TH White and Henton’s with the Snapper, Ferris, Simplicity, Murray and Billy Goat brands. BAGMA director Keith Christian said: “We wish Victor a long, happy and productive retirement.” At the distributor meeting in Holland, which included group discussions, business updates and demonstrations of the Briggs whole goods ranges, the UK was represented by Paul Butterly and David Morris from FGM Claymore for Simplicity and Snapper and Peter Chaloner, Andy Marvin and Elizabeth Chaloner for Billy Goat and Murray.Two new Pellenc dealers TERRA FIRMA AND Greenlay have joined Pellenc UK’s growing dealership network to distribute the full range of Pellenc battery-powered equipment. Terra Firma, part of Agrovista UK, is quickly developing into one of Scotland’s largest specialist suppliers to the amenity and local authority markets. “We have no ambitions to become a normal grass machinery company,” says sales advisor Allan Wright. “It is for this reason that we are expanding the range of specialist equipment we offer and Pellenc is a perfect addition.” Greenlay, based in Cramlington, Northumberland, has been serving both the professional and domestic turf markets since 1971. FromPellenc UK welcomes Terra Firma and Greenlay to its dealer network.its 2000sq ft showroom, sales administrator Harry Pattinson said: “Pellenc is aimed at the professional market which we want to continue to grow in, so it absolutely suits the quality product range that we already offer.” BAGMA BULLETIN JULY– AUGUST 2019BAGMA NEWSBira’s new president is a BAGMA man FORMER BAGMA PRESIDENT Howard Pullen has succeeded Surinder Josan of All Seasons DIY as president of Bira. Howard is the second member of BAGMA (after Bob Chapman of Bavenhill Mechanics) to head up the parent group. Howard runs Howard Pullen Machinery in Loxwood, West Sussex, and has spent 40 years in the farm machinery sector. The company now mainly sells used agricultural and construction machinery toexport markets in Europe. Howard took over at the Bira AGM in June. He said: “The volatility of the exchange rate is affecting businesses but a weak pound is beneficial to my business. I know this is probably not good for most Bira members who have had to put up their prices on imported goods. It’s not an easy time for retailers and I am looking forward to learning how Bira members are dealing with the situation.”Howard Pullen receives the chain of office from Surinder JosanHe added: “I’m extremely excited to get out and about meeting members and representing independent retailers and dealers where I can. This is a crucial time in retail and I intend to use my expertise and experience to support our association to the best ofmy ability.” Andrew Goodacre, CEO of Bira, said: “I have great respect for Howard and look forward to his presidency and what he plans to do to support both our BAGMA and Bira members over the course of the next year.”Your new BAGMA president Cub Cadet adds new dealer PETER ARRAND OF Ripon Farm Services has taken over from Brian Sangster as president of BAGMA. The handover of the chain of office took place at the Royal Highland Show (see page 14). Brian steps down after four years in the role, but he will continue to support Peter on the Bira board of management and as LETEC chairman and BAGMA’s representative in Scotland for training and education. Peter Arrand, formerly of RBM and now the dealer development manager at Ripon Farm Services following the recent merger, says he will focus on training and education and developing the BAGMA Council with a view to encouraging dealers to be more aware of the importance of apprenticeships and recruitment into the landbased engineering sector. He told BAGMA Bulletin: “The issue of recruitment and retention in the landbased industry sector is one that is getting a lot of attention but the bigger challenge has to BAGMA BULLETIN JULY– AUGUST 2019Peter Arrand and Brian Sangster at RHSbe to get the industry itself, dealers generally, to play their part in a recruitment strategy and step up to the plate and play an active role when asked to do so. “We need employers to take an interest in a national strategy for recruitment, retention and education a nd tra ining to help industry as a whole.”LAWNMOWER MANUFACTURER CUB Cadet has added Stubbings Bros, based in Ventnor on the Isle of Wight, to its 200-strong UK network. Owner and director Andy Stubbings commented: “We are thrilled to be the latest business joining Cub Cadet’s strong dealership network. We are a family-run company built on 35 years of successful historyand by joining forces with this wellrespected brand, we are broadening our offering of garden machinery, while simultaneously growing our business connections.” Phil Noble, field sales and technical manager for Cub Cadet, added: “With the uncertainty and challenges our industry is experiencing this year, we are pleased to be welcoming Stubbings Bros on board.”JCB’S PRODUCTION MILESTONE JCB is celebrating 50 years of wheeled loading shovel manufacture – and 20 years since opening a multi-million pound UK factory dedicated to this product line. JCB entered the wheeled loader market by acquiringChaseside Engineering, based in Lancashire, with production of its seven rigid chassis machines getting fully under way in 1969 at JCB’s Rocester factory in Staffordshire. Production moved to Cheadle, Staffordshire, in 1999. JCB chief innovation and growth officer Tim Burnhope commented: “Fifty years is a long time but our sights are firmly on the future and we are committed to bringing new levels of innovation to this range.”3BAGMA NEWSISEKI looks to extend UK dealer networkMatthew Walker with BAGMA's outgoing president Brian Sangster and Alasdair StrakerWho says the industry is getting older? HERE IS OUR youngest reader – unless you know different! Matthew Walker has just turned 10 and he’s fanatical about tractors and agricultural machinery. BAGMA’s Alasdair Straker met the Kenyan orphan on board a ferry travelling to Tiree in the Inner Hebrides. Sitting with his adopted mum Christine, Matthew was kitted out from head to toe in John Deere clothing. Alasdair told BAGMA Bulletin: “Matthew’s ambition is to have a career as an agricultural machinery technician when he leaves school and we must nurture such enthusiasm when it becomes available!” So BAGMA has given him a free subscription to BAGMA Bulletin.“OUR AIM IS that everybody should be within 30 minutes of an ISEKI dealer.” So says David Withers, managing director of ISEKI UK & Ireland. He went on to say it’s “part of our strategy to specifically target the private homeowners who don’t have the tendency to travel far when looking to purchase a new compact tractor or mower for their property”. The comments came after ISEKI UK & Ireland announced four new dealers, including two in Fife, and further plans to expand the ISEKI dealer network over the next few years following “an extremely successful 2018”. Mr Withers said: “Since setting up the company in January last year, it has been very exciting to see the volume of dealers who would like to represent ISEKI and support our growing sales and share gain across the sectors we serve.ISEKI dealer Nigel Rafferty Groundcare, based in Redruth, Cornwall, sold an ISEKI TM3265 to the Kehelland Horticultural Centre, which is staffed by young people and adults with learning and/or physical disabilities. The charity’s site manager, Phil Slack, said: “We approached Nigel Rafferty Groundcare as part of the buying process alongside other manufacturers’ dealers. After rigorous demonstrations and testing of the machines, we chose the TM3265 with an HST drive system as it enabled operators with some physical disabilities to operate the tractor easily and safely.”Professor Klaus Hoehn, the head of global technology development at Deere & Company, has joined an elite group of 100 German engineers who have received the Grashof Commemorative Medal from the Association of German Engineers. Previous recipients include Carl Bosch, Ferdinand Porsche, and Ferdinand von Zeppelin. The association honoured Hoehn (centre) as a “pioneer of digital farming”.4“The addition of the new dealers alongside our dedicated, longstanding partners has been instrumental in driving the market share and increases in machinery sales over the last year. We wish to continue with this for many years to come.” He added: “We continue to have openings for dealers in some areas throughout the UK and Ireland which are still underserved. We would be delighted to discuss opportunities with interested parties who share our commitment to excellent customer service and relationship building.” Here are ISEKI UK & Ireland’s newest dealers: lF  arm & Garden Machinery, based in Bridgnorth; lM  eldrums, based in Fife; lH  ereford Mower Services; lF  orth Grass Machinery, near Fife.David Dixons confirmed as Etesia dealer BAGMA MEMBER DAVID Dixon Garden Machinery has been appointed as an Etesia dealer and will be distributing the manufacturer’s complete product range in northeast England. David Dixon is based in Hexham, Northumberland, and has been in business for more than 37 years. Julian Weightman, dealer principal, said: “Etesia’s equipment is perfectly built to last and that fits very much in line with how we operate our business. We want to sell quality that will last customers a long time and do the job well and that is where Etesia comes in.” BAGMA BULLETIN JULY– AUGUST 2019BAGMA NEWSHappy customers endorse Toro mowersNewlands Holidays’ Rex Ireland (centre) with Reesink Turfcare’s John Pike (right) and Devon Garden Machinery’s Robert Guntrip, with the Toro Groundsmaster 3500-DNEWLANDS HOLIDAYS, a family-run caravan park near Charmouth in Dorset, has invested in a Toro Groundsmaster 3500-D to help maintain its 23 acres of landscaped grounds. The park’s business partner, Rex Ireland, says: “The appearance of the park is of the utmost importance for our business. It’s a significant factor in customers choosing to holiday here and it’s essential the park looks its best.” With that in mind, Rex was in the market fora reliable machine that could easily cope with the undulating terrain, bank cutting and general maintenance cutting around the site. Having briefed his local dealer on his requirements, Devon Garden Machinery brought in the Toro Groundsmaster 3500-D, amongst many, to trial and despite tough competition the GM3500-D’s performance won in the end. Rex says: “It was clear it would provide the best fit for us.”With John O’Conner Grounds Maintenance celebrating its 50th anniversary this year, senior workshop manager Simon Redhead – who has been with the company for 35 years – tells us how Toro has become an essential equipment provider for the family-run business. “We have a wide range of customers,
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